Please choose your payment method:
Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.
1. Click https://trade.laliexpress.com/orderList.htm to find all your orders.
2. Find the order which is still awaiting payment and find the name of the seller.
Note: please confirm with bank if extra money was deducted from your account.
3. Click More Filters and enter the seller’s name in search box. After clicking Search, you will find all the orders from the same store.
4. Now check whether you have placed any repeat orders.
If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by LAliExpress, please contact us and provide us your bank statement.
Normally, it will take 7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer.
The status of your order should now change to Paid. If this is not the case, please contact us and submit your bank remittance slips (containing a beneficiary account number that starts with 026).
Normally, payments by Western Union are processed within 3 business days. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).
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